Refund & Cancellation Policy for MonkeySeeMonkeyDoRanch.com

Last Updated: 11/25/25

Thank you for shopping with MonkeySeeMonkeyDoRanch.com.
Because all orders placed through our store are processed through Shopify and fulfilled through Printful, our Refund & Cancellation Policy follows their terms, rules, and limitations in full.

By placing an order on MonkeySeeMonkeyDoRanch.com, you acknowledge and agree to all policies outlined below.

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1. All Orders Are Processed Through Shopify

We use Shopify as our secure online payment processor.
As a result:

• We do not store your payment information.

• All billing issues, payment errors, and transaction concerns are governed by Shopify’s Payment Terms.

• Any chargeback disputes are handled according to Shopify’s guidelines.

For Shopify’s most up-to-date policies, please refer to their Terms of Service.

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2. All Products Are Fulfilled by Printful

Every product sold on MonkeySeeMonkeyDoRanch.com is printed, packaged, and shipped by Printful, a third-party print-on-demand fulfillment provider.

Because Printful produces custom items on demand, the following rules apply:

• We cannot accept returns or exchanges for wrong size, buyer’s remorse, or accidental orders.

• Refunds and replacements are only available if Printful approves the issue based on THEIR policies.

• Printful requires clear photo or video evidence for any claims regarding misprints, defects, or damaged items.

To view current Printful policies, see their Return & Refund Terms on their website.

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3. Refund Eligibility

Refunds or replacements may be approved ONLY under the following conditions:

A. Printful Verified Issues

• Printing errors

• Incorrect items

• Damage occurring before delivery

• Quality defects

If Printful confirms the problem is on their end, they will remake or refund the item at their discretion.

B. Lost Packages

If the tracking information from Printful shows that your package was lost in transit, Printful may issue a refund or replacement depending on their internal guidelines.

Not Eligible for Refunds

Because all products are made to order:

❌ Wrong size ordered
❌ Wrong address entered by customer
❌ Customer changed their mind
❌ Delays caused by shipping carriers
❌ Inaccurate expectations regarding color/print
❌ Normal wear and tear after delivery

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4. Cancellation Policy

Because Printful begins production very quickly after an order is submitted:

• Orders cannot be canceled once production has started.

• If you contact us immediately after placing an order, we will attempt to stop it, but we cannot guarantee cancellation.

• Any cancellation is only possible if Printful allows it under their policy.

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5. How to Submit a Claim

To request a refund or replacement for an eligible issue, you must contact us within 7 days of delivery with:

• Order number

• Clear photos or videos showing the issue

• Description of the problem

We will then submit the claim to Printful for review.
All final decisions are made by Printful, not MonkeySeeMonkeyDoRanch.com.

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6. Shipping Issues & Delays

We are not responsible for:

• Shipping delays

• Carrier errors

• Weather-related delays

• Lost/stolen packages marked as “Delivered”

For these issues, Printful’s and the carrier’s terms apply.

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7. No Independent Refunds Provided by MonkeySeeMonkeyDoRanch.com

MonkeySeeMonkeyDoRanch.com:

• Does not issue refunds directly

• Does not accept returned merchandise

• Does not replace items unless Printful approves the claim

• Follows Shopify’s rules for all payment-related matters

• Follows Printful’s rules for all fulfillment-related matters

We cannot override their decisions.

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8. Contact Information

For all order-related issues, email us at:
preston@monkeyseemonkeydoranch.com

We will assist you in submitting your claim through Printful or Shopify as required.